When the water meter disk on the top of your Kinetico water softener is not turning there are a number of simple reasons.
1. Non-conforming meter drive pawl. Action: Replace meter drive pawl.
2. Meter drive spring installed wrong. Action: Reinstall meter drive spring.
3. No back pawl not installed. Action: Install no back pawl.
4. Damaged tooth on the meter disc. Action: Replace meter disc.
5. Damaged gear in the gearing stack. Action: Re-gear Level 1 Assembly and check allowable flow rates.